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SHIPPINGS & RETURNS

Shipping Policy

  1. SHIPPING AND DELIVERY OPTIONS
    Domestic Shipping:
    Standard (3-5 Business Days): $3
    USPS Priority Mail (1-3 Business Days): $10
     

  2. PROCESSING TIME
    Orders are processed within 2 business day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.
     

  3. CANCELLATIONS
    After an order is submitted, processing begins, and the order cannot be canceled. If there are questions about canceling an order, please contact us.
     

  4. RETURNS
    -See "Return & Exchange Policy" below.
     

  5. DELAYED ORDERS
    In the case of delayed processing, customers will have the option to cancel their order for a full refund.   Shipping provider delays do not fall under the seller's liability.  For delayed orders, please first contact the shipping carrier for the item's status.
     

  6. DAMAGED ORDERS
    Creatively Essential is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim
     

  7. SHIPPING RESTRICTIONS
    Orders cannot be shipped to P.O. boxes.

    The TSA (Transportation Security Administration) has restrictions on what can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require different shipping.

Return & Exchange Policy

  1. Policy
    For items purchased online, returns and exchanges are accepted within 14 days of the delivery date. To initiate a return or exchange, please contact us at creativelyessential@outlook.com to obtain a return authorization. Be sure to include the item's order number and your reason for the return or exchange. Returns or exchanges that are shipped without authorization may not be accepted. Please allow up to 10 business days for your refund to be processed once we receive your return or exchange.
     

  2. RETURN SHIPPING.
    Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label.
    Return shipping on items that are being returned/exchanged for other reasons will be paid for by the customer.
     

  3. ELIGIBLE ITEMS.
    The following items: Clearance items, Final Sale items, Perishable items, Special-Order items, Custom Products, and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.
     

  4. CONDITION OF ITEMS.
    Except for items that were damaged when purchased, items must be in new, unused, and in saleable condition with all original packaging intact and tags attached.
     

  5. FORM OF PAYMENT.
    Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.
     

If you have any questions about this return policy, please contact us via phone or email.

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